Terms of service.

Welcome to Pluritem Health

End User Terms of Service

Welcome to Pluritem Health

Pluritem Health Inc. (“Pluritem Health,” “we,” “us,” “our”) provides its products and services (described below) to you through its website located at https://pluritemhealth.com (the “Site”) and through its mobile applications and related services (collectively, such services, including any new features and applications, and the Site, are the “Services”), subject to the following End User Terms of Service (as amended from time to time, the “Terms of Service”).  

By using the Site or Services or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found at https://www.pluritemhealth.com/privacy-policy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Services.

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time.  If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms of Service.  You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

The Site and Services are offered and available to users who are 13 years of age or older, and reside in the United States or any of its territories or possessions. By using the Site and/or Services, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site or Services.  

Please Read These Terms Of Service Carefully, As They Contain An Agreement To Arbitrate And Other Important Information Regarding Your Legal Rights, Remedies, And Obligations.  The agreement to arbitrate requires (with limited exceptions) that you submit claims you have against us to binding and final arbitration, and further (1) you will only be permitted to pursue claims against Pluritem Health on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis, and (3) you may not be able to have any claims you have against us resolved by a jury or in a court of law.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Site or Services from time to time, including, without limitation, the Privacy Policy located at https://www.pluritemhealth.com/privacy-policy.  All such terms are hereby incorporated by reference into these Terms of Service.

We Respect Your Privacy – Please Read Our Privacy Policy

At Pluritem Health, we respect the privacy of our users. For details please see our Privacy Policy referenced above.  By using the Services, you consent to our collection and use of personal data as outlined therein.

Access and Use of the Services

The Pluritem Health Platform:  The Services are designed to provide a platform that enables you to collect and share your personal health data.  

Customers: The Services also permit end users to authorize and interact with healthcare providers and organizations (“Healthcare Organizations”).  For purposes hereof, “Customers” means Healthcare Organizations that are customers of Pluritem Health. 

You Authorize Us To Use Your Data In Accordance With Our Privacy Policy: You hereby authorize the collection, storage, integration, transmission, sharing and/or display by Pluritem Health of personal data from health records, personal trackers or other personal data sources as further described herein (including in our Privacy Policy).

Notifications and Alerts: As part of using our services, we post electronic communications on the Site or within the Services to keep you informed. Notices and other information may be provided in text on the Site or Services and through a link to the appropriate page, accessible through any standard, commercially available internet browser.

If You Consent To It, We May Send You Electronic Communications: If you provide us with your e-mail address and your consent, you agree to receive all required notices and information delivered to your email address that we have on file for you. In such cases, it is your responsibility to promptly update us with your complete, accurate contact information, or change your information, including email address, as appropriate. Your consent to receive communications electronically is valid until you end your relationship with us.

You may print a copy of any electronic communications and retain it for your records. We reserve the right to terminate or change how we provide electronic communications and will provide you with appropriate notice in accordance with applicable law.

We Are Not Responsible For Third Party Sources:  You may direct Pluritem Health to retrieve your information maintained online by third parties with which you have customer or patient relationships, maintain accounts or engage in transactions – e.g., through our Pluritem Health Cloud service.  Pluritem Health maintains online access to healthcare provider portals and other services and devices to access your information. Pluritem Health does not review your information for accuracy, legality or non-infringement. Pluritem Health is not responsible for the information or products and services offered by third parties.  Pluritem Health in no way controls, verifies or endorses any of the information uploaded by end users or Customers using the Services, including provider source data, health tracker data, messages, and genetics data. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or by anyone who may be informed of the content from such materials.  

The Site and Services may include content provided by third parties, including materials provided by other users and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Pluritem Health, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Pluritem Health. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

In addition, you acknowledge that Pluritem Health does not control or maintain the various sources of data or other content that you may enable to be collected, stored, integrated, transmitted, shared and/or displayed in connection with the Services.  If you believe that any such data or other content is inaccurate or otherwise should be corrected or changed, you must contact the third party source of such data or other content (whether it is a Customer or other third party).  You agree that Pluritem Health has no obligation to maintain, correct or amend such data or other content, except as required under applicable law.

If You Elect To Enable The Sharing of Data From Our Customers, We Are Not Responsible For Such Data: You acknowledge that Customers, and not Pluritem Health, are solely responsible for all information and/or other materials, in whatever form, made available by Customers to end users via the Services. We also provide certain services to Customers that collect one or more data streams on behalf of their employees, members or customers who are end users of the Services.

We Reserve the Right To Modify the Services: Pluritem Health reserves the right to modify or discontinue, temporarily or permanently, the Site or Services (or any part thereof) with or without notice. You agree that Pluritem Health will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

We May Update Our General Practices Regarding Use and Storage From Time to Time: You acknowledge that Pluritem Health may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Pluritem Health’s servers on your behalf. You agree that Pluritem Health has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Services. You acknowledge that Pluritem Health reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Pluritem Health reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

If You Use Any Of Our Mobile Services, You Are Responsible For Connectivity: The Services include certain services that are available via a mobile device, including (i) the ability to upload data or other content to the Services via a mobile device, (ii) the ability to browse the Services and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply.  In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.

We May Send You Text Messages: By using the Services, you consent to receive information from us via SMS and/or MMS messages sent through an automated telephone dialing system (“Text Service”), even if you have opted in to the National Do Not Call List, any state Do not Call List, or the internal Do Not Call List of any company. You may be required to respond to an initial message as instructed to complete your registration and confirm enrollment in the Text Service. The enrollment process will disclose the program, frequency of messages, and options to cancel your enrollment. You do not have to participate in the Text Service in order to use the Services. In the event you no longer want to participate in the Text Service, you agree to notify us directly. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old number.

There is no additional charge for the Text Service, but your mobile carrier’s standard message and data rates apply to any messages you send or receive through the Text Service, including confirmations and subsequent texts. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. We are not liable for any delays in the receipt of, or any failures to receive, any SMS or MMS messages, as delivery is subject to effective transmission by your mobile carrier and compatibility of your mobile device. Please contact your mobile carrier if you have any questions regarding these issues or your mobile data and messaging plan.

As described in the Text Service enrollment and welcome messages, including messages sent to a shortcode associated with the Text Service or by reply to any message you receive from us, you may text “STOP” to cancel or “HELP” for customer support information. If you choose to cancel your Text Service, you agree to receive a final text message from the Text Service confirming your cancellation.

Age Requirements:  If you are under 13 years of age, you are not authorized to use the Services, with or without registering.  In addition, if you are under 18 years old, you may use the Services, with or without registering, only with the approval of your parent or guardian.

Pluritem Health Cloud: Pluritem Health Cloud is a core component of the Services that allows you to securely manage your connected health and activity accounts and view what data is being shared with which customers.  You can elect to access and use Pluritem Health Cloud, subject to the Pluritem Health Cloud terms (set forth in section “Your Registration Obligations For Pluritem Health Cloud:” below). 

Your Registration Obligations For Pluritem Health Cloud: If you elect to use Pluritem Health Cloud, you will be required to register and create an account with Pluritem Health.  If you choose to create an account with us, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by our registration form.  Registration data and certain other information about you are governed by our Privacy Policy.  Pluritem Health may verify your identity, which may require asking you for information, such as your full address, your date of birth, and/or requiring you to take steps to confirm ownership of your email address or records ownership or verifying information you provide. If you do not provide this information or Pluritem Health cannot verify your identity, we can refuse to allow you to use Pluritem Health Cloud.  If you provide information of any kind which is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or if you violate any of these Terms of Service, we reserve the right to suspend or terminate your access to Pluritem Health Cloud.

In addition, you are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You also acknowledge that your account is personal to you and agree not to provide any other person with access to Services or portions of thereof using your user name, password, or other security information. You agree to (a) immediately notify Pluritem Health of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Services. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Pluritem Health will not be liable for any loss or damage arising from your failure to comply with this section.  If you become aware of any unauthorized use of your account or account information, you agree to notify Pluritem Health immediately at the email address inquiries@pluritemhealth.com. 

Conditions of Use

You Must Behave Appropriately In Your Use Of The Services: You are solely responsible for all data, video, images, information, text, photographs, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Services.  We have the right to (a) remove or refuse to post any content for any or no reason in our sole discretion; (b) take any action with respect to any content that we deem necessary or appropriate in our sole discretion, including if we believe that such content violates these Terms of Service, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Site or other Services or the public, or could create liability for Pluritem Health; (c) disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy; (d) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site or other Services; or terminate or suspend your access to all or part of the Site or other Services for any or no reason, including without limitation, any violation of these Terms of Service.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site or other Services. YOU WAIVE AND HOLD HARMLESS PLURITEM HEALTH FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY PLURITEM HEALTH DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER PLURITEM HEALTH OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review all material before it is posted on the Site or through other Services, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

You agree to not use the Services to:

  • email or otherwise upload any data or other content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Pluritem Health, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Pluritem Health or its users to any harm or liability of any type;

  • interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; or

  • violate any applicable local, state, national or international law (including the Health Insurance Portability and Accountability Act of 1996 or any equivalents or successors thereof), or any regulations having the force of law;

  • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

  • solicit personal information from anyone under the age of 18, provided that if you are a parent or guardian of a child under the age of 18 and use the Services to manage such child’s health and activity data, such management will not be deemed a breach of this clause;

  • exploit, harm or attempt to exploit or harm minors in any way by exposing them to inappropriate content; 

  • harvest or collect email addresses or other contact information of other users from the Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;

  • advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;

  • further or promote any criminal activity or enterprise or provide instructional information about illegal activities; 

  • obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services; or

  • violate any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

 

Additionally, you agree not to:

  • use the Site or other Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services, including their ability to engage in real time activities through the Services;

  • use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material available through the Services; 

  • use any manual process to monitor or copy any of the material available through the Services, or for any other purpose not expressly authorized in these Terms of Service, without our prior written consent; 

  • use any device, software, or routine that interferes with the proper working of the Services; 

  • introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; 

  • attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the servers on which the Services are stored, or any server, computer, or database connected to the Services; 

  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack; or

  • otherwise attempt to interfere with the proper working of the Services. 

 

You Agree To Comply With All Export-related Laws: Software (defined below) available in connection with the Services and the transmission of applicable data, if any, is subject to United States export controls.  No Software may be downloaded from the Services or otherwise exported or re-exported in violation of U.S. export laws.  Downloading or using the Software is at your sole risk.  Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable data or other content.    

You Will Only Use The Services For Your Personal Use: Unless otherwise expressly authorized herein or in the Services, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Services, use of the Services, or access to the Services.  The Services are for your personal use.

Intellectual Property Rights

We Retain All Rights To Our Services Content, Software and Trademarks: You acknowledge and agree that the Site or Services may contain data or other content or features (“Services Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws.  Except as expressly authorized by Pluritem Health, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Services or the Services Content, in whole or in part, except that the foregoing does not apply to your own User Data/Content (as defined below) that you legally upload to the Services.  In connection with your use of the Services you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods.  If you are blocked by Pluritem Health from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address).  Any use of the Services or the Services Content other than as specifically authorized herein is strictly prohibited.  The technology and software underlying the Services or distributed in connection therewith are the property of Pluritem Health, our affiliates and our partners (the “Software”).  You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software.  Any rights not expressly granted herein are reserved by Pluritem Health.

The Pluritem Health name and logos are trademarks and service marks of Pluritem Health (collectively the “Pluritem Health Trademarks”).  Other company, product, and service names and logos used and displayed via the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Pluritem Health.  Nothing in these Terms of Service or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Pluritem Health Trademarks displayed on the Services, without our prior written permission in each instance.  All goodwill generated from the use of Pluritem Health Trademarks will inure to our exclusive benefit.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Services or Services Content in breach of these Terms of Service, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.  No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Pluritem Health.  Any use of the Services or Services Content not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

We Are Not Responsible For Third Party Material:  Under no circumstances will Pluritem Health be liable in any way for any data or other content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any data or other content, or for any loss or damage of any kind incurred as a result of the use of any such data or other content.  Pluritem Health and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any data or other content that is available via the Services. Without limiting the foregoing, Pluritem Health and its designees will have the right to remove any data or other content that violates these Terms of Service or is deemed by Pluritem Health, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any data or other content, including any reliance on the accuracy, completeness, or usefulness of such data or other content.

You Retain Ownership Of And Are Responsible For All Your User Data/Content Transmitted Through The Service:  With respect to the data or other content or other materials you upload through the Services or share with other users or recipients (collectively, “User Data/Content”), you represent and warrant that you own all right, title and interest in and to such User Data/Content, including, without limitation, all copyrights and rights of publicity contained therein.  By uploading or making available any User Data/Content you hereby grant and will grant Pluritem Health and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Data/Content in connection with the development and operation of the Services.  

You agree that Pluritem Health and its affiliated companies have the right to de-identify or aggregate any User Data/Content (the result thereof not being considered User Data/Content hereunder), and will be free at any time to fully utilize and disclose such de-identified or aggregated data for their business purposes.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Services (“Submissions”), provided by you to Pluritem Health are non-confidential and Pluritem Health will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.  

You acknowledge and agree that Pluritem Health may preserve data or other content and may also disclose data or other content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any data or other content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Pluritem Health, its users and the public. You understand that the technical processing and transmission of the Services, including your data or other content, may involve (y) transmissions over various networks; and (z) changes to conform and adapt to technical requirements of connecting networks or devices.

We Respect The Intellectual Property Rights Of Others: Pluritem Health respects the intellectual property of others, and we ask our users to do the same.  If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Pluritem Health of your infringement claim in accordance with the procedure set forth below.

Pluritem Health will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement.  You may contact Pluritem Health's Copyright Agent by e-mail (Subject line:  “DMCA Takedown Request”), U.S. mail or telephone at:

Mr. Benjamin Newton

Pluritem Health Inc.

PO Box 1862

Arden, NC 28704

‪(828) 212-9624‬

inquiries@pluritemhealth.com 

To be effective, the notification must be in writing and contain the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

  • a description of the copyrighted work or other intellectual property that you claim has been infringed;

  • a description of where the material that you claim is infringing is located on the Services, with enough detail that we may find it on the Services;

  • your address, telephone number, and email address;

  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;

  • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA notice may not be effective.  Please be aware that if you knowingly materially misrepresent that material or activity on the Site or Services is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Counter-Notice: If you believe that your User Data/Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Data/Content, you may send a written counter-notice containing the following information to the Copyright Agent:

  • your physical or electronic signature;

  • identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;

  • a statement, under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and

  • your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, Pluritem Health will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Repeat Infringer Policy:  In accordance with the DMCA and other applicable law, Pluritem Health has adopted a policy of terminating, in appropriate circumstances and at Pluritem Health's sole discretion, users who are deemed to be repeat infringers.  Pluritem Health may also at its sole discretion limit access to the Services and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

We Are Not Responsible For Third Party Websites

The Services may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Pluritem Health has no control over such sites and resources and Pluritem Health is not responsible for and does not endorse such sites and resources.  You further acknowledge and agree that Pluritem Health will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource.   Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that Pluritem Health is not liable for any loss or claim that you may have against any such third party.

Geographic Restrictions

The owner of the Site and Services is based in the State of North Carolina in the United States. We provide the Site and Services only for use only by persons located in the United States. We make no claims that the Site or Services or any of its or their content is accessible or appropriate outside of the United States. Access to the Site or Services may not be legal by certain persons or in certain countries. If you access the Site or Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Indemnity and Release: You Are Responsible For Your Use Of The Services

You agree to release, indemnify and hold Pluritem Health and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Services (including but not limited to the Site), any User Data/Content, your connection to the Services, your violation of these Terms of Service or your violation of any rights of another. Notwithstanding the foregoing, you will have no obligation to indemnify or hold harmless any Indemnitee from or against any liability, losses, damages or expenses incurred as a result of any action or inaction of such Indemnitee. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

We Disclaim All Warranties

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PLURITEM HEALTH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

PLURITEM HEALTH MAKES NO WARRANTY THAT (I) THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, (II) THE SITE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE OR SERVICES WILL MEET YOUR EXPECTATIONS.  

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet, the Site or Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SITE OR SERVICES, OR ON ANY WEBSITE LINKED TO THEM.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Our Liability To You Is Limited

YOU EXPRESSLY UNDERSTAND AND AGREE THAT PLURITEM HEALTH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PLURITEM HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SITE OR SERVICES (INCLUDING WITHOUT LIMITATION THE SITE); (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE OR SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE OR SERVICES; OR (V) ANY OTHER MATTER RELATING TO THE SITE OR SERVICES. IN NO EVENT WILL PLURITEM HEALTH'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR SERVICES OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

THE FOREGOING SECTIONS TITLED “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER APPLICABLE.  IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER APPLICABLE LAW, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

You And We To Resolve Any Disputes By Arbitration:

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

a. Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration section is referred to in these Terms of Service as the “Arbitration Agreement.”  You agree that any and all disputes or claims that have arisen or may arise between you and Pluritem Health, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Site or Services or any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify.  Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf.  You agree that, by entering into these Terms of Service, you and Pluritem Health are each waiving the right to a trial by jury or to participate in a class action.  Your rights will be determined by a neutral arbitrator, not a judge or jury.  The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND PLURITEM HEALTH AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.  UNLESS BOTH YOU AND PLURITEM AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.  ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.  

c. Pre-Arbitration Dispute Resolution

Pluritem Health is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at inquiries@pluritemhealth.com.  If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”).  The Notice to Pluritem Health should be sent to Pluritem Health, PO Box 1862, Arden, NC 28704 (“Notice Address”).  The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought.  If Pluritem Health and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Pluritem Health may commence an arbitration proceeding.  During the arbitration, the amount of any settlement offer made by Pluritem Health or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Pluritem Health is entitled.

d. Arbitration Procedures

Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement.  For information on the AAA, please visit its website, http://www.adr.org.  Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, http://www.adr.org/consumer_arbitration.  If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration.  The arbitrator must also follow the provisions of these Terms of Service as a court would.  All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement.  Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms of Service and applicable law.  Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Unless Pluritem Health and you agree otherwise, any arbitration hearings will take place in Asheville, North Carolina.  

e. Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement.  

f. Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

g. Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified.  If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief.  The remainder of the Terms of Service will continue to apply.

h. Future Changes to Arbitration Agreement

Notwithstanding any provision in these Terms of Service to the contrary, Pluritem Health agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Pluritem Health written notice within thirty (30) calendar days of the change to the Notice Address provided above.  By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).

You And We May Terminate Your Use Of The Services At Any Time

You agree that Pluritem Health, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any data or other content within the Services, for any reason, including, without limitation, for lack of use or if Pluritem Health believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Services, may be referred to appropriate law enforcement authorities. Pluritem Health may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Pluritem Health may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. You may terminate your access to the Services at any time by terminating your account using the tools provided in the Services.  Further, you agree that Pluritem Health will not be liable to you or any third party for any termination of your access to the Services.

You Are Solely Responsible For Any Dispute You Have With A Customer Or Other Users

You agree that you are solely responsible for your interactions with any other end user or Customer in connection with the Services and Pluritem Health will have no liability or responsibility with respect thereto.  Pluritem Health reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Services.

General Terms

These Terms of Service constitute the entire agreement between you and Pluritem Health and govern your use of the Services, superseding any prior agreements between you and Pluritem Health with respect to the Services. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party data or other content or third party software. These Terms of Service will be governed by the laws of the State of North Carolina without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Pluritem Health agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Asheville, North Carolina. The failure of Pluritem Health to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SERVICE OR THESE TERMS OF SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms of Service without the prior written consent of Pluritem Health, but Pluritem Health may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Services may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Services.

Questions? Concerns? Suggestions?

Please contact us at inquiries@pluritemhealth.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Services.

These End User Terms of Service were last updated on May 31st, 2022.